FAQ

Expand the sections below for answers to our Frequently Asked Questions.

Cancelled Orders

If you decide to cancel your Preferred Flooring, Inc purchase:

If your order has not yet been processed for shipping from the manufacturer, click the contact us tab and you will simply receive a credit.

If your order has already been shipped or is in transit to ship, you must accept delivery, then, click the contact us tab.  Your cancellation will be treated as a return. Please refer to our Return Policy for further details.

NOTE: Preferred Flooring, Inc only accepts returns after issuing a return authorization number. All other returns will be refused.

How to Return an Item

If you decide to return an item for any reason, we want to hear from you. Simply click on the contact us tab. A sales representative will be in contact with you and will assist you in proceeding with your return.

All returns require a Return Authorization Number (RA). Customers must contact Preferred Flooring, Inc to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.
Once you receive your Return Authorization Number, it is very important to clearly reference your RA# on the outside of the package. This number is used internally to track your return to ensure your credit is promptly issued.

Preferredflooringinc.com will coordinate a pick up for the merchandise being returned.

NOTE: Preferred Flooring, Inc only accepts returns after issuing a return authorization number. All other returns will be refused.

Non Returnable Items

Preferred Flooring, Inc does not accept returns for the following products:
NOTE: We can accept a return on four cartons or more. Preferredflooringinc.com cannot authorize a return on less than four cartons of any flooring.
Items that have been unboxed, installed, soiled, damaged or used
Installation is considered full acceptance of the material in the condition it was received.
Accessories (Transition molding pieces, Underlayment, Floor Care Products, Installation kits, etc.)
"Final Sale" or "Clearance" items
Discounted items and special offerings
Other selected items, as noted on the product description page
Special order, custom-made or cut roll merchandise
Items delivered over 14 days

Ordering Policy

Placing an order with Preferred Flooring, Inc is fast and easy! Once you have found your product, simply enter your desired amount into the quantity box on the product detail page and click the "Add to Cart" button. You will have the option to continue shopping or checkout by entering your billing, shipping and payment information.

Payment Methods
Preferred Flooring, Inc accepts Visa, MasterCard, Discover, American Express, Paypal and eChecks via PayPal.

All credit card order payments are processed in full upon providing payment details and clicking "Checkout".
For orders processed using Paypal, your order summary will be redirected to Paypal.com where you will log-in to your account and authorize payment. Once this step is completed, you will return to Preferred Flooring, Inc.
For more information about payment verification, visit our Privacy Policy.

Our Commitment to Your Order
Preferred Flooring, Inc prides ourselves on our order fulfillment management, and we are committed to continuous improvement. We take all necessary steps to ensure that you are 100% satisfied with your experience at Preferred Flooring, Inc. Below are details about our order processing procedures:

All orders will be processed within the next business day.
After your order ships, you will receive an email with your tracking number and the name of the freight carrier handling your shipment. For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment. For more information regarding your shipment, please review our Shipping Policy.
In the unlikely event that your product is back ordered, Preferredflooringinc.com will notify you immediately and will provide timely updates as they become available.
If you have any questions, contact Preferred Flooring, Inc by clicking the Contact Us tab.

Placing an order with Preferred Flooring Inc.

Placing an order with Preferred Flooring, Inc is fast and easy! Once you have found your product, simply add your desired amount into the quantity box on the product page and click on the "Add to Cart" button. The product will be added to your cart, giving you the option to continue shopping or to checkout and complete your order by entering your billing and shipping information.

How long does it take to receive an order?
All orders will be processed within the following business day. Lead times vary from manufacturer to manufacturer, so please be sure to check the product page for information on individual items. Should your order contain all "In-Stock for Immediate Delivery" items, your order will ship the following business day after processing. If your order contains merchandise labeled as "Ships in 3-5 business days" or "Ships in 5-7 business days", we ask that you allow the outlined time frame for the material to be received into our warehouse. Once we receive the material, your order will be prepared for shipment and en route to you within the following business day.

Will I be notified of my order status?
Yes! Preferred Flooring, Inc continually updates you on your order status through emails sent to the email address you provide. As soon as you place your order, you can expect to receive an email confirmation. A second email containing your tracking information will be sent once your product has shipped. A third and final email will be generated once we have received delivery confirmation from your freight carrier.

How do I know my order has been successfully submitted?
Once you have completed the checkout process, you will be provided with an order ID number. You will also receive an email confirmation showing your order ID number along with all of the details of your order. Note: please ensure that your email address is entered correctly during the checkout process. This allows us to keep you informed of your order status.

Which payment methods do you accept?
Preferred Flooring, Inc accepts Visa, MasterCard, Discover, American Express, PayPal, and eChecks via PayPal.

How is sales tax calculated?
A sales tax of 6% is charged only to orders with a billing or shipping address within the state of Michigan. On orders originating from and/or shipped to any other state, it is the responsibility of the purchaser to pay the appropriate tax to his/her state.

What shipping options are available?
Orders with a total weight of less than 150 lbs. are shipped UPS ground. For UPS orders, you have the option to upgrade your shipping option during the checkout process. The available options and associated pricing will be displayed during that process.

Any order with a total weight of 150 lbs. or greater will be shipped via a freight carrier other than UPS. For more detailed information, please view our shipping policy.

How are shipping charges determined?
All shipping and handling charges are specified by our preferred freight carriers. The weight of your order and the shipping location are the main factors used to determine shipping costs. Occasionally, Preferredflooringinc.com will offer various shipping promotions, allowing you to take advantage of the best rates available. Please remember that shipping charges are determined by the individual freight company specified for your delivery and not by Preferredflooringinc.com. As such, Preferredflooringinc.com has no authorization to modify or reduce shipping charges related to your order.

Where do you ship to?
Preferredflooringinc.com ships to locations throughout the Lower 48 United States. If you would like a personalized shipping quote to Alaska, Hawaii or Canada, please call our customer service department at 616.805.4645. Please note that shipments to these areas do not qualify for shipping promotions.

Can I ship parts of my order to different addresses?
At this time, Preferredflooringinc.com does not have the ability to ship to different addresses. You can easily place separate orders with different addresses to accommodate such requests.

What is your return policy?
Preferredflooringinc.com wants you to be 100% satisfied with your purchase! Please refer to our return policy for complete details.

Can I cancel my order after it is placed?
Please view the cancelled orders section of our return policy.

How do I contact Preferredflooringinc.com?
You can contact a Preferredflooringinc.com consultant by email, or phone. Please click in our contact tab. Thank you

Pricing Policy

At Preferred Flooring, Inc our volume enables us to make exceptional buys, and we pass the savings on to you. We are a direct-source company, meaning we eliminate the added costs and mark-up from distributors and sales agents ("middle men"). In addition, we have virtually none of the overhead costs that brick-and-mortar stores have to account for in their pricing.

All pricing is subject to change based on market conditions, availability and manufacturers' pricing policies. Preferred Flooring, Inc reserves the right to correct any errors in pricing and to refuse orders for which incorrect pricing has been given.
Once your order is authorized and your payment has been processed, it is not possible for pricing to be adjusted in any way.
New coupons, discounts or referral discounts are not applicable toward previous orders.
Preferred Flooring, Inc accepts the following forms of payment: PayPal, Visa, MasterCard, Discover, and American Express.

Shipping Specials

From time to time, Preferred Flooring, Inc may offer shipping promotions. If you order does not meet the qualifications necessary to receive the promotional special, or if Preferred Flooring, Inc is not offering a shipping promotion at the time of your purchase, your shipping cost will be calculated by one of our preferred freight carriers - not by Preferred Flooring, Inc. Preferred Flooring, Inc does not have the ability to modify or adjust shipping charges imposed by the freight carrier.

If you have any questions regarding any of the Preferred Flooring, Inc pricing policies, we would be happy to answer them! Please contact one of our flooring specialists by clicking the Contact Us tab.

Receiving and Inspecting Your Delivery

Obvious Damage:

We at Preferred Flooring, Inc have carefully screened our shippers, so it is rare that you would have visible damage to your delivery. If you do, however, discover visible damage, we ask that you, please:

NOTATE the Bill of Lading. Damages not noted at time of delivery may not be covered for refund or replacement.
Only REFUSE material that is damaged on arrival. We recommend that you accept the intact portion of your shipment and refuse the amount that is damaged. This will help us expedite the replacement process for damaged goods
DO NOT DISCARD the damaged material. Once reported, the damaged material is the property of the carrier and they have 30 days to decide if they wish to inspect, pick-up or discard the material.
NOTIFY us immediately. You have 3 business days to acknowledge a claim. Call us at 616.805.4645 or contact us. Refer to our Freight Claims Policy (below) for complete details.
Concealed Damage:

Should you discover that your merchandise has been damaged after opening the packaging, do not proceed with installation. We will request digital pictures of the damaged merchandise which will be utilized to initiate a damage claim. Call us right away (within 3 business days after delivery) at 616.805.4645 or contact us to report the damage. We'll take it from here. Refer to our Freight Claims Policy (below) for complete details.

Incorrect or Incomplete Delivery:

We are human and sometimes mistakes happen. We sincerely apologize if we ship the wrong goods. We'll resolve the discrepancy as quickly as possible. Call us right away (within 3 business days after delivery) at 616.805.4645 or contact us to report the discrepancy. A member of our staff will contact you to provide a replacement or issue a refund.

Freight Claims Policy:

We're committed to providing the best possible service in the flooring industry. Although claims can be cumbersome, it is our intention to make this process as painless to you as we possibly can. If you have found damaged or defective material prior to installation, we are happy to take care of the issue. Installation is acceptance.

All claims for shortage/deduction must be made within 3 business days after receipt of goods.

Please be prepared to follow the steps below so that your claim may be processed in a timely manner:

Provide a brief description of the issue.
Minimum of (6) pictures clearly showing the issue.
Reference your order number on all communications.
Include contact information; email address and a working phone number.
Preferred resolution of; either credit or replacement.

Refund Policy

Once your item is returned in its original unopened package, carton or container within 14 days of receipt, you will receive a full refund of your purchase price minus the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 25% restock fee.

Preferred Flooring, Inc processes refunds right away after receiving the return. You can expect to receive your refund within two to four weeks after shipping your item back to us. One of the members of our staff will be in touch with you either by phone or email with the details of your refund. Refunds shall be issued in the same form of payment as that used to make your purchase.

All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs.

Shipping Charges and Restock Fees: Preferred Flooring, Inc shall cover the return shipping charges and restock fees under the following conditions:

Defective merchandise received
Merchandise damaged in transit
Incorrect shipment received due to our error
If you decide to return your purchase for a full refund, you will be responsible to pay the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 25% restock fee.

Return Policy

We want you to be happy with your Preferred Flooring, Inc purchase!
We at Preferred Flooring, Inc are always willing to do anything to satisfy a customer. If for any reason you are unhappy with your purchase from Preferred Flooring, Inc, the following terms and conditions apply to proceeding with a return.

All returns require a Return Authorization Number (RA). Customers must contact Preferred Flooring at 616.805.4645 to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.

Items must be returned in new and unused condition. Credit will not be issued for any opened merchandise.

NOTE: We can accept a return on four cartons or more. Preferred Flooring, Inc cannot authorize a return on less than four cartons of any flooring.
Bulk Items: Product must be returned in the original container with all individual items unopened.

Shipping Policy

Preferred Flooring, Inc is committed to providing all our customers with superior service, and shipping is no exception. We utilize only the most reputable and reliable freight carriers to deliver your order in a safe and timely manner.

Delivery Time

All orders will be processed within the following business day. Should your order contain all "In-Stock for Immediate Delivery" items, your order will ship the following business day after processing. If your order contains merchandise labeled as "Ships in 3-5 business days" or "Ships in 5-7 business days", we ask that you allow the outlined time frame for the material to be received into our warehouse. Once we receive the material, your order will be prepared for shipment and en route to you within the following business day.
Upon shipment, you will receive an email containing tracking information along with the name of the freight carrier handling your shipment. For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment.
Once your delivery leaves our warehouse, your actual delivery date and time will be dependent upon the freight carrier. Tracking information will be made available to you once your product leaves our warehouse.
ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.

How We Deliver Your Order

Orders with a total weight of less than 150 lbs. are shipped UPS ground. For UPS orders, you have the option to upgrade your shipping option during the checkout process. Any order with a total weight of 150 lbs. or greater will be shipped via a freight carrier other than UPS.
All of our freight shipments require you to be present – Your signature is required. Freight shipments cannot be delivered unless a responsible adult is present at the shipping address during the scheduled delivery time frame given by the shipping company.
IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER.

Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer's home at any time.
It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way.
You must inspect all materials and sign for your order upon delivery. If you find discrepancies, you must contact Shipping Policy
Preferred Flooring, Inc is committed to providing all our customers with superior service, and shipping is no exception. We utilize only the most reputable and reliable freight carriers to deliver your order in a safe and timely manner.